Account & Order Data
VPNKZ does not require an email address to create an account; a username and password are sufficient. An email address is not required for registration and is not collected by default as registration information. Account identifiers, password verification data, subscription status and data usage are used for authentication, subscription delivery and balance checks. Data usage is aggregated information needed for billing and does not include details of websites visited.
Order records include the selected plan, amount, payment method, transaction status and necessary transaction evidence. They are used to confirm payment, process refunds and resolve billing disputes. Details and attachments submitted through a support ticket are used only to handle the corresponding request. Do not include your password, complete subscription link or unrelated personal information in a ticket.
No-Logs Position & Connection Handling
VPNKZ does not record which websites users visit or retain visited URLs, browsing content or DNS query history. It does not keep connection logs that could be used to reconstruct an individual's online activity, including records combining source addresses, destination addresses and connection times, or create profiles of users' browsing activity.
Temporary session state needed to operate a connection is used only to maintain that active connection and is cleared when the session ends; it is not converted into persistent connection history. Aggregate data usage, subscription expiry status and necessary billing records are handled separately from browsing activity. Bank-grade encryption protects service connections, but users should still safeguard their account credentials and subscription links.
Website Analytics & Local Storage
Website analytics help us understand page visits, referral categories and entry-point clicks so we can improve content and workflows. These analytics cover interactions with the marketing website and user panel only; they do not track other websites visited through network acceleration connections. Analytics events should not include passwords, authentication credentials, subscription content or support ticket text.
Cookies and local storage maintain sessions and save necessary settings, such as login credentials and language preferences. You can restrict cookies or clear site storage in your browser settings; doing so may require you to log in again and restore your preferences. Logging out and clearing browser data do not automatically delete your server-side account or order records.
Third-Party Payments & Information Sharing
VPNKZ supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or transaction network, whose own information collection and retention rules are governed by its policies. VPNKZ receives the transaction results and evidence needed to confirm orders and does not ask users to provide payment account login credentials through support tickets.
When handling a refund or payment dispute, VPNKZ shares only the order information needed for that matter. VPNKZ does not sell account information. If applicable law requires data to be provided, VPNKZ will verify the scope of the request and provide only information legally required and actually held. VPNKZ does not control or delete records on public transaction networks.
Retention Periods & Deletion Requests
Account information is retained while the account is active and for as long as needed to provide the service. Support ticket information is kept until the issue and any necessary review are resolved. Order records are retained for the periods required for settlement, dispute handling and applicable law. Website analytics are kept only as long as needed for analysis, then deleted or aggregated so they cannot be linked to individuals. Data is not retained indefinitely.
To access or correct your information, or to delete your account, sign in to the user panel and describe your request through the support ticket portal. After verifying account ownership, VPNKZ will delete information that is no longer necessary. Any order or dispute information that must be retained will be restricted to its necessary use, and the reason will be explained. Account deletion may affect your subscription, so resolve any outstanding matters first. Residual data in backups is cleared as backups rotate.
Policy Updates & Contact
Policy changes will be published on this page, and the month at the top will be updated. Significant changes to data use, sharing or user rights will be clearly announced on the website or user panel. Where separate consent is legally required, a policy update does not replace that consent.
Questions about privacy practices, deletion progress or the scope of data can be submitted through a panel support ticket. Subscription rules are set out in the Terms of Service; refund request rules are set out in the Refund Policy.